Privacy Policy

Snow2Mow ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our field service management platform, including our website, web applications, mobile applications, and all related services (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

Category	Examples
Account Information	Name, email address, phone number, password, business name, business address
Business Information	Tax ID / EIN, website URL, crew size, service types, plan selection
Employee Information	Employee names, phone numbers, email addresses, roles, hourly rates, employment status
Customer Information	Customer names, addresses, phone numbers, email addresses, property details, service history
Financial Information	Invoice amounts, payment records, billing addresses (payment card data is processed by Stripe and never stored on our servers)
Photos and Files	Job photos (before/after), inspection images, uploaded documents
Communications	Support requests, feedback, in-app messages

1.2 Information Collected Automatically

Category	Details
Device Information	Browser type, operating system, device model, screen resolution
Usage Data	Pages visited, features used, session duration, error logs
Location Data	GPS coordinates from field app users (when location services are enabled), IP-based approximate location
Cookies	Session cookies, authentication tokens, and localStorage data for session management

1.3 Information from Third Parties

• Google Maps / Geocoding: Address-to-coordinate conversion for property mapping and route optimization
• Weather Services: Local weather data based on your business location for operational alerts
• Stripe: Payment confirmation and subscription status (we do not receive or store full card numbers)
• QuickBooks Online: Invoice and payment sync data when you connect your QuickBooks account

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: Operate the platform, process jobs, manage routes, generate invoices, and enable crew tracking
• Authentication and Security: Verify your identity, manage account access, enforce role-based permissions, and prevent unauthorized access
• Communications: Send operational notifications (job updates, weather alerts, billing reminders), respond to support requests, and deliver account-related messages
• SMS Notifications: Send text messages for job alerts, crew dispatching, customer notifications, and account security (e.g., phone verification codes)
• Billing and Payments: Process subscription payments, generate invoices, and manage your account billing
• Improvements: Analyze usage patterns to improve features, fix bugs, and enhance the user experience
• Legal Compliance: Comply with applicable laws, respond to legal requests, and enforce our Terms of Service

3. GPS and Location Data

The Snow2Mow field application collects GPS location data from crew members' devices when they are clocked in and actively using the app. This data is used for:

• Real-time crew tracking on the business dashboard
• Job completion verification (location at time of service)
• Route optimization and distance calculations
• Pre-inspection and post-inspection records
• Safety and emergency response

Important: Location tracking is controlled by the business (Tenant) administrator. As an employee using the field app, your employer has enabled location tracking as part of their business operations. Location data is only collected while you are actively clocked in through the app. You can disable location services on your device at any time, though this may limit certain app features.

Location data is stored within the Tenant's isolated data environment and is accessible only to authorized administrators within that business.

4. SMS and Text Messages

By providing your phone number and consenting to SMS communications, you agree to receive text messages from Snow2Mow and from businesses using our platform. These messages may include:

• Phone verification codes for account login
• Job assignment and schedule notifications
• Weather and operational alerts
• Invoice and payment reminders
• Account security alerts

Message frequency varies based on your account activity and role. Message and data rates may apply. You can opt out of non-essential SMS at any time by adjusting your notification preferences in your account settings or by replying STOP to any message.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

5.1 Within Your Tenant

Information is shared among authorized users within the same business (Tenant) account as necessary for business operations. For example, a business owner can view employee clock-in times and GPS data, and customers can view their own invoices and service history.

5.2 Service Providers

We use trusted third-party services to operate the platform:

• Google Cloud / Firebase: Hosting, database, authentication, file storage, and cloud functions
• Google Maps Platform: Mapping, geocoding, and route directions
• Stripe: Payment processing for subscriptions and customer payments
• Twilio / SMS Providers: Text message delivery
• Intuit QuickBooks: Accounting sync (only when connected by the business)

These providers process data only as necessary to perform their services and are bound by their own privacy policies and data protection obligations.

5.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change via email or prominent notice on the Service.

6. Data Retention

• Active accounts: We retain your data for as long as your account is active and as needed to provide the Service.
• Closed accounts: After account termination, we retain data for 30 days to allow for data export. After this period, Tenant data is permanently deleted.
• Backups: Encrypted backups may retain data for up to 90 days after deletion from production systems.
• Legal obligations: We may retain certain data longer if required for legal, tax, or audit purposes.
• Activity logs: Operational activity logs are automatically cleaned up after 90 days.

7. Data Security

We implement and maintain reasonable security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Multi-tenant data isolation with tenant-scoped database architecture
• Role-based access controls limiting data visibility by user role
• Authentication via Firebase Auth with support for email/password and phone (SMS) sign-in
• Automatic session timeout after inactivity
• Audit logging of administrative actions

While we strive to protect your information, no method of transmission or storage is 100% secure. If you discover a security vulnerability, please contact us immediately at support@snow2mow.com.

8. Cookies and Local Storage

We use browser cookies and localStorage for the following purposes:

• Authentication: Session tokens and login state to keep you signed in
• Preferences: Tenant ID, user role, display name, and portal preferences
• Security: Session timeout tracking and CSRF protection

We do not use third-party advertising or analytics cookies. You can clear cookies and local storage at any time through your browser settings, though this will require you to log in again.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request export of your data in a machine-readable format
• Opt-out: Unsubscribe from non-essential communications at any time
• Withdraw Consent: Withdraw your consent for data processing where consent is the legal basis

To exercise any of these rights, contact us at support@snow2mow.com. We will respond within 30 days.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it. If you believe a child has provided us with personal information, please contact us.

11. International Data Transfers

The Service is hosted in the United States using Google Cloud infrastructure. If you are accessing the Service from outside the United States, your data will be transferred to and processed in the United States. By using the Service, you consent to this transfer. We rely on industry-standard safeguards to protect data transferred internationally.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on the Service at least 30 days before the changes take effect. The "Last updated" date at the top of this page indicates when this policy was most recently revised.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Snow2Mow
Email: support@snow2mow.com
Website: https://snow2mow.com