Terms of Service

Welcome to Snow2Mow. These Terms of Service ("Terms") govern your access to and use of the Snow2Mow platform, including our website, web applications, mobile applications, APIs, and all related services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Definitions

• "Snow2Mow," "we," "us," or "our" refers to Snow2Mow and its operators.
• "You" or "Customer" refers to the individual or entity that registers for and uses the Service.
• "Tenant" refers to a business account provisioned on the platform, including all associated users, data, and configurations.
• "End User" refers to any individual granted access to a Tenant's account, including employees, field workers, and customer-portal users.
• "Content" refers to data, text, images, photos, files, and other materials uploaded or created through the Service.

2. Eligibility and Account Registration

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Service. By registering, you represent that all information provided is accurate and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Each Tenant account is intended for a single business entity. You may not share, resell, or sublicense access to your account without our prior written consent.

3. Service Description

Snow2Mow provides a cloud-based field service management platform designed for snow removal, lawn care, landscaping, and related service businesses. Features may include:

• Route planning and optimization
• Job scheduling, dispatching, and tracking
• Crew management and GPS tracking
• Customer management and communication
• Invoicing, quoting, and payment processing
• Mobile field applications for crew members
• Reporting and analytics
• Integration with third-party services (e.g., QuickBooks, Stripe)

Feature availability may vary based on your subscription plan.

4. Subscription Plans and Billing

4.1 Free Trial

New accounts may receive a free trial period. During the trial, you will have access to the features included in your selected plan. At the end of the trial, your account will require a paid subscription to continue using the Service.

4.2 Payment

Subscription fees are billed in advance on a monthly or annual basis, depending on the plan selected. All fees are non-refundable except as expressly stated in these Terms or required by applicable law. We reserve the right to change pricing with 30 days' advance notice.

4.3 Late Payment and Suspension

If payment is not received when due, we may suspend or restrict access to your account. Accounts suspended for non-payment for more than 30 days may be subject to data deletion.

5. Your Content and Data

5.1 Ownership

You retain all rights to your Content. By uploading Content to the Service, you grant us a limited, non-exclusive license to store, process, and display your Content solely for the purpose of providing the Service to you.

5.2 Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, role-based access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

5.3 Multi-Tenant Isolation

Your data is logically isolated from other Tenants on the platform. We maintain strict tenant separation in our database architecture to prevent unauthorized cross-tenant data access.

5.4 Data Export

You may export your data at any time during your active subscription. Upon account termination, you will have 30 days to export your data before it is permanently deleted.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to any part of the Service, other accounts, or related systems
• Interfere with or disrupt the integrity or performance of the Service
• Upload viruses, malware, or other harmful code
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to send unsolicited communications (spam)
• Impersonate any person or entity, or falsely represent your affiliation
• Use automated tools (bots, scrapers) to access the Service without authorization

7. Third-Party Integrations

The Service may integrate with third-party services such as Google Maps, Stripe, QuickBooks Online, and SMS providers. Your use of these integrations is subject to the respective third party's terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of third-party services.

8. GPS and Location Tracking

The Service includes GPS tracking features for field crew management. As the Tenant administrator, you are responsible for obtaining appropriate consent from your employees and End Users before enabling location tracking. Location data is collected solely for operational purposes (route tracking, job verification, crew safety) and is handled in accordance with our Privacy Policy.

9. SMS and Communications

The Service may send SMS messages, email notifications, and push notifications for operational purposes including job alerts, weather notifications, billing reminders, and account security. By using the Service, you consent to receiving these communications. You may opt out of non-essential communications at any time through your account settings.

Message and data rates may apply for SMS. Message frequency varies based on your account activity and notification preferences.

10. Intellectual Property

The Service, including all software, design, text, graphics, and other materials, is owned by Snow2Mow and protected by copyright, trademark, and other intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service during the subscription term.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not guarantee the accuracy of weather data, GPS coordinates, route calculations, or other data provided through the Service or third-party integrations.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNOW2MOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless Snow2Mow, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Termination

Either party may terminate the subscription at any time. Upon termination:

• Your access to the Service will end at the conclusion of your current billing period (for voluntary cancellation)
• We may immediately terminate your account for material breach of these Terms
• You will have 30 days to export your data after termination
• After the data export period, all Tenant data will be permanently deleted

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

16. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

17. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Snow2Mow.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights without restriction.

18. Contact Us

If you have questions about these Terms, please contact us at:

Snow2Mow
Email: support@snow2mow.com
Website: https://snow2mow.com